Official Agent F1 China
Customer Service
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+377 93 25 47 01



If your delivery method is on-site pick up, your order for the Formula 1 Chinese Grand Prix is scheduled to be collected at the Shanghai International Circuit, in the "Formula 1 Tickets" booth (Ticket Pick-up), located at the Main Entrance.


IMPORTANT: The "Formula 1 Tickets" booth will be signposted in black, red and white signage.

Circuit Address :

No.2000, Yi Ning Rd, Jia Ding District, Shanghai

Latitude: -31.333162 | Longitude: 122.225468




How do I get there?

We highly recommend to reach the Circuit with the Subway (line 11, around 45 min from Downtown Shanghai).The Main Entrance will be facing the Subway exit. Please note that Parking is not available at the Circuit except for Paddock Club ticket holders. Please refer to the map below to locate the Ticket Booth. 

Click on the map to download it.




When Can I collect my tickets?

The Ticket Collection booth is open:

Friday, 12th April: 09:00 - 15:00

Saturday, 13th April: 09:00 - 14:30

Sunday, 14th April: 09:00 - 13:00


Important: What you need to bring

It is mandatory for you to present an electronic or printed version of your e-voucher when you arrive to collect your tickets. Make sure to: 

- Please download your e-Voucher from the "My Account" section of the Gootickets Website.

- Bring a printed copy fo the e-Voucher

- Bring a Valid ID document (ID Card, Passport, Driver's licence).


If your tickets are to be collected by a friend, family member or other third party:

- Please send an email to [email protected] stating the person's name.

- Make sure this person brings the e-voucher and a photocopy of your ID.

- This person will also have to bring his/her own ID.


Please note that Tickets that are not collected will not be refunded. 




Contact the On-site Team


Should you need assistance, please cotact the on-site team on any of the following emergency phone numbers:

ES: +34 668108466
US: +1 6467793737
UK: +44 7408800402


Please note that these numbers are only available during the designated ticket pick-up booth opening times.



We wish you a fantstic time in Shanghai! 



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